Privacy Policy
This Privacy Policy explains how Xorthex ("we", "us", or "our") collects, uses, and protects your personal information when you use our website or services. We are committed to ensuring the privacy and security of your personal data.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and address when you contact us, request a quote, or place an order.
- Communication Data: Information exchanged in emails, calls, or other correspondence.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us and our third parties.
How We Collect Your Information
We collect information through:
- Direct interactions when you contact us via forms, email, phone, or in person
- Automated technologies or interactions, including cookies and analytics when you use our website
- Third parties or publicly available sources
How We Use Your Information
We use your information to:
- Process and fulfill your requests for quotes, services, or products
- Manage our relationship with you
- Improve our website, products, and services
- Provide you with information about products or services that may interest you
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a contract with you
- Our legitimate interests (operating our business effectively)
- Compliance with legal obligations
- Consent (where you have given specific consent for processing)
Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Professional advisers including lawyers, bankers, auditors, and insurers
- Government bodies that require us to report processing activities
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and the purposes for which we use them, see our Cookie Policy.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@xorthex.world
Phone: +61 2 8356 7421
Address: 45 George Street, Sydney NSW 2000, Australia
Last Updated: 1 November 2025