We take great pride in the quality of our craftsmanship and want you to be delighted with your furniture. This policy outlines how we manage returns, repairs, and refunds for custom projects, restoration work, and repairs completed by Xorthex.
Each custom piece is made to order based on specifications approved by you. As such, returns for change of mind are not available once production has commenced. If there are any issues with workmanship or materials, please contact us within 14 days of delivery so we can assess and resolve the concern.
We offer a 12-month workmanship warranty on the components we restore or repair. If the serviced area develops an issue within this period, we will arrange an inspection and, where appropriate, repair the item at no additional cost.
If your furniture arrives damaged or with a defect attributable to our workmanship, please notify us within 7 days of delivery. We recommend providing photos and a detailed description so our team can respond quickly. We will organise repair, replacement, or a mutually agreed solution.
Deposits paid on custom projects secure materials, design time, and workshop scheduling. If a project is cancelled after work has commenced or materials have been ordered, deposits may be retained to cover associated costs.
To raise a return or warranty request, please contact us with your project details, invoice number, photos (if available), and a summary of the concern. Our customer care team will respond within two business days.
Email: info@xorthex.world
Phone: +61 2 8356 7421
Address: 45 George Street, Sydney NSW 2000, Australia
Last Updated: 1 November 2025